This privacy policy explains how Cactus Language Hub processes personal data when you use the website, make an inquiry, request a course place, or take part in our language courses and tutoring services.
Depending on your location and the applicable law, you may have rights to access your data, correct inaccurate information, request deletion, object to certain processing, or ask for restriction or portability. Some requests may be limited where we must keep information for legal or operational reasons.
To exercise a privacy right, submit a clear request using the contact details in this policy and describe the data or processing concerned. We will review the request and respond within the period required by applicable law, or explain if an exception applies.
We keep personal data only for as long as needed for the relevant purpose, including course administration, accounting, recordkeeping, dispute handling, and legal compliance. When data is no longer needed, we delete it or anonymize it where appropriate.
The updated version will apply from the stated effective date. If a change is material, we will take reasonable steps to make it visible through the website or other appropriate communication channels.
We use personal data to answer inquiries, assess starting level, match learners to suitable groups and timetables, confirm course terms, manage enrolment, deliver scheduled lessons and guided practice, review progress, process payments, maintain records, secure the website, and meet legal obligations.
We may share personal data with payment processors, website hosting and technical support providers, communication tools, and other operational partners that assist with course administration, subject to confidentiality and data protection obligations.
We may disclose personal data when necessary to comply with legal obligations, respond to lawful requests, protect rights or safety, or support the establishment, exercise, or defence of legal claims.
Our processing is based on lawful grounds such as performance of a contract, steps taken before entering into a contract, legitimate interests, consent where required, and compliance with legal obligations. We limit processing to what is relevant for language course administration and website operation.
Where GDPR applies, users may request access, rectification, erasure, restriction, portability, or objection, and may withdraw consent where processing relies on consent. Users may also raise concerns with the competent supervisory authority.
We may process identification and contact details, course inquiry information, level screening responses, timetable preferences, enrolment details, payment-related records, attendance and progress information, and technical data such as device and usage data from the website.
We receive data from website forms, email, telephone, center visits, booking and enrolment communications, lesson participation, payment interactions, and basic technical logs generated when the website is used.
The website may use essential cookies for core functions, preference cookies to remember settings, and analytics cookies to understand how pages are used. Cookies may be session-based or persistent depending on their purpose.
Users can limit or delete cookies through their browser settings. Some cookies are necessary for the website to function, and disabling them may affect form submission, session handling, or other basic features.
Use the contact details below for privacy questions, requests, or notices.
